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Customer Service
Delivery Time
Unless designated otherwise, LatticeStix products are all built to order. Generally, it takes 3-6 weeks from order confirmation to ship from our factory. Forty-eight hours after your credit card has been validated you will receive an e-mail from LatticeStix with an estimated shipping date.

Your satisfaction is very important to us, so please understand that we will make every effort to ensure speedy delivery and contact you via e-mail once the delivery date can be confirmed.

Methods of Payment
LatticeStix accepts Visa, Mastercard, Discover and AMEX cards.

Return Policy
Because our products are built to order, we do not accept returns unless specifically pre-authorized. If you have an issue with a product, please contact us at the e-mail address below. Sorry, we cannot accept COD returns.

LatticeStix takes great care in packaging and protecting our products during shipping. If your product is damaged upon receipt from the shipping company, please notify us immediately at the e-mail address below. All of our shipments carry insurance, and so it is important that customers comply with shippers policies. Notify LatticeStix with 7 days of shipment arrival. Retain the packaging. Take pictures of both the packaging and the damage, and e-mail us at the address below. Please retain the original packaging in the event the damaged item needs to be sent back to us.

Shipping Information
Shipping cost for all orders is 10% of total invoice cost. Shipments to Alaska and Hawaii, Canada, and other territories are done on an individual quotation basis only. Due to the size of our screens, our standard method of shipping within the continental United States is by ground carrier only. If you would like to expedite shipping or arrange shipping to areas outside the continental US, please e-mail us from the link below. Please provide us with a valid residential or commercial address that can accept shipments. Sorry, we do not ship to APO, FPO, or PO Boxes.

All of our standard lattice panels are pre-assembled. Larger custom lattice may require some assembly, and is noted in the product information.

Prices are subject to change without advance notice. All prices are quoted in US currency.

Sales Tax
9.25% sales tax will be charged on merchandise for any order delivered within the state of California.

Contact Information
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